How do I book an airport transfer?
Select the airport, search your hotel or destination, choose the direction and date, then select the vehicle that suits your group. Passenger, flight, luggage and pickup-time details are entered before the booking is completed.
When is my booking confirmed?
Your booking request is created first. Once the transfer is operationally confirmed, your booking status changes to Confirmed and Novix sends a confirmation email.
Where can I see my reservation?
Open My Booking and verify one booking reference together with the email address used during reservation. You can then see bookings linked to that email.
Can I change or cancel a confirmed booking?
Yes. For eligible confirmed bookings, use My Booking to send a Change Request or Cancellation Request to Novix.
Do I need my flight number?
Yes. A flight number is required during the final booking step. Round-trip bookings also require the return flight number.
How do I know which vehicle to choose?
Each vehicle result shows its passenger and luggage capacity. Choose a vehicle that fits your group and complete the luggage details in the next step.
Can a transfer company join Novix?
Yes. Transfer companies can submit a Become a Supplier application. Portal access is activated only after Novix reviews and approves the application.